Microsoft says it fixed a Windows 10 update bug that deleted folders

Microsoft can recover lost files Windows 10 October 2018 Update - But You Need To Call Them

Microsoft is now testing an updated version of the Windows 10 October 2018 Update that promises to fix a serious issue that led the company to pull the update following its public release last week. So, to solve the problem, Microsoft introduced code that would delete those old, empty folders. However, when Windows 10 version 1809 was installed on those users' systems, it deleted the known folders containing the actual unmoved files, resulting in data loss for those users.

The good news is that Microsoft has seemingly fixed the issue in Windows 10 Build 17763.17, and now the original old folder location and all the personal documents it contained should remain intact when you install the October 2018 update.

Users who lost files typically had Known Folder Redirection set up, but the files hadn't been moved, Cable explained.

Prior to re-releasing the October 2018 Update our engineering investigation determined that a very small number of users lost files during the October 2018 Update.

Which running backs have been linked to the Philadelphia Eagles?
ESPN's Adam Schefter reported Monday evening that the Eagles restructured the contract of Pro-Bowl defensive tackle Fletcher Cox . The Eagles could be looking to use McCoy as his replacement after Ajayi was the back Philadelphia traded for last season.

Shortly after the October 2018 Update became available, users began reporting that the upgrade appeared to be deleting files. This feature turned on KFR for the Documents and/or Pictures folders based on the user's choice but did not move the existing files from the original "old" location to the new location. Back when it released the April 2018 update, Microsoft found that users with KFR enabled experienced empty copies of their Known Folders on the devices.

Microsoft has stated that they are using file recovery tools to recover user's deleted files. During this process the system prompts the user and asks if they would like to move the files to the new location.

For those who are affected, they should call Microsoft at +1-800-MICROSOFT or find a local number in your area.

John Cable, Director of Program Management, Windows Servicing and Delivery penned a long blog post to explain what went wrong during testing. "We expect this will allow us to better monitor the most impactful issues even when feedback volume is low". While we can not guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT or find a local number in your area.

Related news:

Hot News

isis-killer-beheading-video-story-top `Star Trek: Discovery season 2` reveals new Spock
Oct 10, 2018 - 08:30
Peck said that the Spock audition process was long, and that he didn't even know who the character he was going for was at first. Mary Chieffo said L'Rell is now the Klingon Chancellor but the male Klingons aren't happy being led by a woman.

isis-killer-beheading-video-story-top Why does everyone hate Angel Hernandez so much?
Oct 10, 2018 - 08:08
There were four replay challenges in the first four innings - all involving calls by first base umpire Angel Hernandez . The Red Sox hold homefield advantage over the Astros, but Houston holds homefield advantage over the Yankees .

isis-killer-beheading-video-story-top IMF Raises Russia's GDP Growth Forecast to 1.8% in 2019
Oct 10, 2018 - 07:43
Growth forecasts for emerging markets were given a more severe haircut by the Washington-based lender. It said the ongoing Brexit negotiations had created "pervasive uncertainty" about future trade costs.

isis-killer-beheading-video-story-top Crazy for Walking initiative to combat mental health stigma
Oct 10, 2018 - 03:44
The experts state that signs of ill mental health can be spotted if people pay close attention to what the youth say. The theme this year is "Young people and mental health in a changing world ".

isis-killer-beheading-video-story-top Trump apologizes to Kavanaugh, says he was 'proven innocent'
Oct 10, 2018 - 03:39
Other analysts said the court's reputation could suffer as it becomes perceived as a political, rather than a legal, institution. However, the Republican cautioned that "it remains to be seen whether this lasts for the next three weeks or not".

isis-killer-beheading-video-story-top Sony Confirms PlayStation 4 Successor Coming Despite Rise In Game Streaming Services
Oct 10, 2018 - 02:59
Currently, details on the new system were not disclosed and Sony refuses to give the console a name for the time being. That's not such a surprise: More than ever, players are demanding that their digital game libraries carry forward.

isis-killer-beheading-video-story-top Hurricane Michael European Model Shows Storm Intensifying
Oct 10, 2018 - 02:27
Heavy rain could trigger the same kind of risky flash flooding in the Big Bend, Panhandle, Georgia and SC , forecasters warned. The Panhandle, as well as south Alabama and south Georgia would see 4-8 inches of rainfall with isolates amounts of 12 inches.

isis-killer-beheading-video-story-top #ChargeGate and 5GHz WiFi fix for iPhone XS is out now
Oct 09, 2018 - 23:32
The iPhone XS #ChargeGate issue has finally come to an end as Apple has released a fix with its minor iOS 12 .01 software update . Some users of the newly released iPhone XS and iPhone XS Max discovered slower WiFi speeds than expected on their new devices.

isis-killer-beheading-video-story-top Nikki Haley Resigns as United Nations Ambassador, Report Says
Oct 09, 2018 - 21:36
Trump said Haley is "very special to me" and made it clear the issue had nothing to do with bad feeling or dismissal of any kind. Several senior White House aides wondered about the timing of her decision, weeks before midterm congressional elections.

isis-killer-beheading-video-story-top Shawn Michaels comeback: Match vs. Undertaker at Crown Jewel
Oct 09, 2018 - 20:43
AJ Styles will also put his WWE Championship belt on the line against Daniel Bryan. ET with the show streaming live nationally on the WWE Network.

isis-killer-beheading-video-story-top Manchester City's tactics showed Pep Guardiola's respect for Liverpool - Virgil van Dijk
Oct 09, 2018 - 19:30
And we hope that they come back healthy and play these easy competitions, the Premier League, the Champions League and all this. If you want to see fresher, give them a summer break - for Jordan Henderson, it was exactly two weeks, which is amusing .

isis-killer-beheading-video-story-top Wozniacki wins 30th title with China Open victory
Oct 09, 2018 - 19:07
Wozniacki told the WTA official website: "I didn't feel great going into the tournament, to be honest". It's been nothing if not a consistent performance from Wozniacki here in Beijing this year.

isis-killer-beheading-video-story-top Kanye West to meet with Trump, Kushner at White House
Oct 09, 2018 - 18:40
Jared Kushner , Mr Trump's son-in-law and senior adviser, will also be present, the paper reports. Constitution's protections against unreasonable searches.

Ryan Giggs raves about reported Liverpool target Aaron Ramsey
Oct 09, 2018 - 18:39
If you believe the solution is sit in the box and try find the solution in this way, I don't believe in this way. Aaron's had a lot of injuries, but I watched him against Cardiff - and he played the whole game.

Hubble Telescope in 'Safe Mode' After Gyro Failure
Oct 09, 2018 - 18:32
The Hubble, behind iconic images such as Pillars of Creation (below) has watched the skies for 28 years, having launched in 1990. Rachel Osten, said the first move "is to try to bring back the last gyro, which had been off, and is being problematic".